Terms & Conditions

2. Services Described

Meridian Stack offers three advisory service tiers. Each is a distinct engagement with defined deliverables:

3. Scope of Advisory Work

Our advisory work is operational and informational. It is intended to support your team's review process, not to replace the judgement of your internal stakeholders, legal counsel, or financial advisors.

• We do not provide legal advice. Any review of contractual terms or licensing arrangements in a proposal is for informational framing only. You should engage a qualified legal practitioner for legal interpretations.
• We do not provide financial advice. Any observations about pricing, cost structures, or total cost of ownership are for comparison purposes only. You should engage a qualified financial advisor for financial determinations.
• We do not make procurement decisions. All purchasing decisions remain entirely with your organisation. Our work is a structured input to your decision-making process, not a directive.
• We do not test or audit software. Our review is based on the documentation provided and is not a technical audit of vendor systems, code, or infrastructure.

4. Engagement Process

Engagements begin when both parties have agreed on scope in writing and an invoice has been issued. Work commences upon receipt of payment or as otherwise agreed in writing.

• The client is responsible for providing accurate and complete proposal documents, criteria, and background context.
• Meridian Stack will deliver the agreed outputs within the timeframe confirmed at engagement start. Changes to scope or timeline require written agreement from both parties.
• All deliverables are provided for the client's internal use only and may not be shared with the vendors under review without our written consent.
• We reserve the right to decline or terminate an engagement if the scope falls outside our practice area or if material information affecting the engagement is withheld.

5. Payment Terms

• Fees are quoted and payable in Malaysian Ringgit (RM).
• Payment is due within 14 days of invoice date unless otherwise agreed in writing.
• For the Procurement Diligence Advisory (3-month engagement), payment may be structured as agreed at engagement start.
• Late payment may result in a pause of advisory work until the outstanding balance is settled.
• All fees are stated exclusive of applicable taxes. Malaysian SST or other applicable charges will be noted on invoices where required.

6. Cancellation and Scope Changes

We understand that circumstances change. The following terms apply:

• Cancellation before work begins: A full refund will be issued if notice is given in writing before any advisory work has commenced.
• Cancellation after work begins: Fees for completed phases or sessions are non-refundable. Partial refunds for incomplete phases may be considered at our discretion.
• Scope changes: Any material change to the agreed scope, timeline, or deliverables requires a written amendment. Additional work outside the original scope will be quoted separately.
• Cancellation by Meridian Stack: If we are unable to complete an engagement due to circumstances on our end, we will refund fees proportional to the work not yet delivered.

7. Confidentiality

We treat all information shared with us in the course of an engagement as confidential. This includes vendor proposals, internal evaluation criteria, organisational context, and any other materials provided by the client.

• We will not disclose client information to third parties, including the AI vendors whose proposals are being reviewed.
• Aggregated, anonymised observations from completed engagements may inform our practice development, but no client-identifiable information will be used in any external communication.
• The client agrees to treat our deliverables — including question checklists, comparison matrices, diligence frameworks, and review notes — as confidential advisory outputs for internal use only.

8. Intellectual Property

All methodologies, frameworks, templates, and structural approaches used in our advisory work are the intellectual property of Meridian Stack.

Deliverables produced for a specific client engagement (such as a completed comparison matrix or a tailored diligence framework) are licensed to the client for internal use within the scope agreed. The underlying methodology remains ours.

You may not reproduce, adapt, or commercialise our methodologies or templates without our written consent.

9. Limitation of Liability

Our advisory outputs are provided in good faith based on the information made available to us. We do not warrant that our observations will be free from error, or that following our review process will lead to any particular procurement outcome.

• To the extent permitted by law, Meridian Stack's total liability in connection with any engagement is limited to the fees paid by the client for that engagement.
• We are not liable for indirect, consequential, or incidental losses arising from your use of our advisory outputs, including procurement decisions made on the basis of our work.
• Nothing in these terms excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded under Malaysian law.

10. Website Use

This website is provided for informational purposes. You may use it to learn about our services and contact us. You may not:

• Use the website in any manner that could damage or impair its functionality or availability.
• Attempt to gain unauthorised access to any part of the website or its underlying infrastructure.
• Use automated tools to scrape, copy, or reproduce content from this website without our permission.

We make reasonable efforts to keep the website accurate and available, but we do not warrant that it will be error-free or uninterrupted.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising from these terms or from an engagement with Meridian Stack shall first be referred to good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, the parties agree that it shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Changes to These Terms

We may update these terms from time to time. The current version will always be available at this URL. We will notify active clients of material changes by email. Continued engagement with our services after changes are posted constitutes acceptance of the updated terms.

13. Contact

For questions about these terms or our services, please contact us: