MeridianStack
Client testimonials

CLIENT FEEDBACK

What Buying Teams Say
After Working With Us

We share a selection of feedback from procurement and engineering managers who have used our services.

← Back to Home

120+

Proposals Reviewed

4.7/5

Average Rating

40+

Organisations Served

92%

Returned for Another Engagement

FROM OUR CLIENTS

Direct Feedback From Procurement Teams

NZ

Norzahra binti Zakaria

Senior Procurement Officer, Kuala Lumpur

"We had three AI proposals on the table and our internal team was struggling to compare them fairly. The Comparative Diligence Study gave us a structured way to look at the differences. What I found most useful was the evidence log — it meant I could show my committee exactly where each finding came from in the source documents. That level of traceability made the review conversation much more productive."

May 2025

TK

Tan Kian Wei

Head of Engineering, Petaling Jaya

"We were evaluating an AI data platform and the proposal used a lot of technical language that made it sound more comprehensive than it might actually be. The Proposal Review Session helped us identify four specific areas where we needed clearer answers from the vendor. Two of those turned out to be significant once we followed up. I would have liked a slightly longer window between the review notes and the session, but the outputs were solid."

April 2025

FS

Faridah bt. Sulaiman

ICT Director, Shah Alam

"Our organisation was going through a significant AI acquisition and we needed someone to sit alongside the team across the whole process, not just at one point. The Procurement Diligence Advisory ran for three months and was structured around our actual procurement stages rather than a fixed monthly schedule. The diligence framework they prepared in the first phase became the reference document for all our internal discussions."

May 2025

RM

Ravi a/l Murugesan

Operations Manager, Georgetown, Penang

"I was not sure we needed an outside advisor for a single proposal — I thought our team could handle it. After the session, I realised how much we had glossed over in our initial read. The questions panel alone was worth the cost. We brought it directly into the next vendor meeting and got answers we had not thought to ask for. It changed how we ended up structuring the contract discussion."

May 2025

LH

Lim Hui Ying

Technology Buyer, Johor Bahru

"The Comparative Study was well-structured and the team was clear throughout that they were not going to tell us which vendor to choose — which is actually what we needed. We had been hoping for a verdict and ended up appreciating that the decision remained with us, supported by much better information. The comparison matrix was detailed without being hard to read."

April 2025

AY

Ahmad Yusri bin Hamid

Procurement Specialist, Cyberjaya

"What I particularly valued was that the notes they produced were written for someone who is not a technical specialist. I work in procurement, not in engineering, and the outputs were accessible without oversimplifying the technical issues. I felt I could defend our process in an internal review because everything was documented and traceable."

May 2025

CASE STUDIES

Three Engagement Stories

Comparative Diligence Study

State Agency Evaluating Two AI Document Processing Platforms

CHALLENGE

A state agency had received two technically similar proposals from different vendors. Internal reviewers could not determine meaningful differences in the scope commitments and support terms, and the procurement timeline was under eight weeks.

WHAT WE DID

We reviewed both proposals using a shared framework, built a comparison matrix with source citations, and identified eleven specific areas where the proposals differed in ways that had not been visible in the initial read. We delivered a two-phase report and walked the team through the findings in a structured session.

OUTCOME

The agency was able to bring seven clarifying questions to a follow-up vendor meeting, received updated scope clarifications from both vendors, and completed the evaluation within the original timeline. The committee had a documented basis for the final decision.

"The matrix gave our committee something concrete to work from. We stopped debating impressions and started comparing specifics." — ICT Head
Procurement Diligence Advisory

Manufacturing Firm Acquiring an AI-Powered Quality Inspection System

CHALLENGE

A mid-sized manufacturer was in the process of acquiring an AI-based inspection platform over a four-month purchasing cycle. The engineering team had the technical knowledge but not the procurement review experience to structure the diligence process across multiple vendor interactions.

WHAT WE DID

We joined the engagement at the proposal stage and supported the team through three review phases aligned with their internal approval gates. At each phase, we reviewed updated vendor documents, logged new findings, and prepared the clarifying questions for the next interaction. We delivered a diligence framework in week one that structured the entire process.

OUTCOME

The team entered the final negotiation stage with a complete evidence log covering all vendor commitments across the three phases. Two scope ambiguities identified in our second phase review were resolved in the vendor's favour — meaning the client received explicit written confirmations that had not appeared in the original proposal.

"Having the framework from week one meant our team knew exactly what we were looking for at each stage. The notes grew into a proper record." — Operations Director
Proposal Review Session

SME Evaluating Its First AI Software Proposal

CHALLENGE

A small enterprise was considering its first AI tooling purchase and had received a proposal from a vendor they had met at an industry event. The founding team had no prior AI procurement experience and was unsure how to read the proposal critically without external input.

WHAT WE DID

We conducted a Proposal Review Session, reading the document in full and preparing a questions checklist organised into three areas: scope and deliverables, support and maintenance terms, and data handling. The session took two hours and was followed by written notes covering six open items.

OUTCOME

The client brought the questions checklist directly to the vendor. Three of the six items were addressed with specific written responses; two led to a revised scope section; and one resulted in a clarification on data residency that the client had not previously considered relevant. The purchase proceeded on more informed terms.

"We went into the vendor meeting with a list instead of impressions. That changed the whole tone of the conversation." — Founder

REACH US

Contact Details

ADDRESS

Level 30, Menara Hap Seng,
1 Jalan P. Ramlee, 50250 KL

HOURS

Mon–Fri: 9am–6pm
Sat: 9am–1pm

PROFESSIONAL STANDING

Credentials and Affiliations

PDPA Compliance Accreditation

All advisors hold current accreditation for handling confidential procurement documents under Malaysia's Personal Data Protection Act 2010.

SME Corp Malaysia Endorsed Practice

Recognised as an endorsed advisory practice for small and medium enterprises navigating AI technology acquisitions through the SME Corp digital procurement programme.

Public Sector Procurement Panel

Included in a cross-ministry advisory panel reviewing AI acquisition frameworks for Malaysian public sector agencies (2023–2025).

MACC Partner Network

Recognised as a trusted operational advisory partner in procurement and technology assessment engagements by the Malaysian Association of Corporate Counsel partner network.

START A CONVERSATION

Ready to Add a Second Eye to Your Review?

Get in touch and we will explain what an engagement looks like and which service level fits your current stage.

Get in Touch